FAQ’s

Most frequently asked questions

Shopping Basics

Canada – We offer Flat Rate Shipping in Canada.

  • $15 Standard 5-7 day shipping
  • $25 Expedited 2-5 day shipping
  • Priority 1-2 day shipping based on location

United States – Rates based on Location

  • Standard 5-7 day shipping
  • Expedited 2-3 day shipping
  • Priority 1-2 day shipping

United Kingdom – Rates based on Location

  • Standard 11-20 day shipping
  • Expedited 6-10 day shipping
  • Priority 2 day shipping

Days refer to business days
Actual delivery times may vary

Please note that as all items are made to order, we currently cannot accept returns.

If your package is lost in transit, we will sort it out and you will not be left without either a replacement or a refund. However, we cannot be held responsible for packages once proof of delivery has been obtained.

We currently only ship to Canada, the United States and the UK. we are looking forward to offering international worldwide shipping shortly! Flat Rate Shipping is available in Canada

Currently a one woman team based in Winnipeg, Canada <3

Thats right sis! You’re always talking to me, Nneka, the owner, designer, seamstress, photographer, creative director, & customer service rep! 

An NTBGIRL really believes she can do it all LOL!

Payments

We accept payment via Paypal or Credit Card.

Our pieces are currently tax exempt.

Shipping & Returns

Please note that as all items are made to order, we currently cannot accept returns.

You can amend / add to your order within the first 24 hours of placing the order so you do not have to pay a duplicate shipping fee. Please contact help@nnekathebrand.com for further assistance.

Please contact help@nnekathebrand.com

Contact

Still have questions?